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Terms and Conditions

OVERVIEW

Welcome to our website, operated by Sweet Chay's Pastries. As you explore our online platform, we want to make sure you have a clear understanding of how we operate. When we refer to "we," "us," or "our," we are talking about Sweet Chay's Pastries. Your use of this website and its various features, tools, and services implies your agreement to adhere to the terms, conditions, policies, and notices outlined here.

Whether you're browsing, shopping, or engaging with our offerings, you are entering into a relationship with us and are therefore agreeing to the following terms and conditions (referred to as "Terms of Service" or simply "Terms"). These terms include any additional conditions, as well as the policies we reference within and those accessible through hyperlinks. Our Terms of Service are applicable to all users of the website, encompassing browsers, customers, vendors, merchants, and content contributors.

Before you proceed with accessing or utilizing any aspect of our site, we kindly ask you to read these Terms of Service thoroughly. Your use of the site signifies your acceptance of these terms. If, for any reason, you cannot agree to the terms and conditions presented here, we regret to inform you that you will not be able to access the website or make use of our services. Should these Terms of Service be considered an offer, your acceptance is expressly limited to these very terms.

In the event that we introduce new features or tools to our store, they too will be governed by these Terms of Service. Please feel free to review the most up-to-date version of these terms on this page whenever you like. We retain the right to modify, alter, or replace any part of these Terms of Service by posting updates or changes on our website. It is your responsibility to periodically check this page for any amendments. Continued use of or access to the website following the posting of any changes constitutes your acceptance of those revisions.

Our online store is hosted on WIX, an e-commerce platform. This platform enables us to provide you with products and services through our virtual store. Should you have any questions or concerns about our terms, please don't hesitate to get in touch with us. Your understanding and agreement with these terms are essential to a smooth and enjoyable experience on our website.

SECTION 1 - GENERAL CONDITIONS

We kindly want to let you know that we maintain the right to decline service to anyone, without exception, and regardless of the reason, whenever necessary.

It's important to understand that while your content (excluding credit card details) may be transferred without encryption, this could involve (a) transmissions across various networks, and (b) adjustments to comply with the technical requirements of connecting networks or devices. Please be aware that credit card information is always encrypted during its transfer over networks.

We kindly request that you refrain from reproducing, duplicating, copying, selling, reselling, or exploiting any part of the Service, the Service's usage, or access to the Service. This also applies to any contact made through the website that facilitates the service. Any such actions require our explicit written permission.

The headings used throughout this agreement are included solely for your convenience. They do not intend to limit or otherwise influence these Terms in any way.

SECTION 2 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We want to ensure that your experience on our site is as informative and valuable as possible. It's important to note that while we strive to provide accurate, comprehensive, and up-to-date information, there might be instances where the information made available on our site may not be entirely accurate, complete, or current.

Please remember that the material presented here is intended for general informational purposes. We encourage you to consider it as a starting point for your decisions, but we highly recommend consulting primary, more accurate, complete, or timely sources of information before finalizing any choices.

Your trust and confidence matter to us, and we want you to make informed decisions. Keep in mind that any reliance on the material provided here is done at your own discretion and risk.

In some cases, you might come across historical information on our site. While this can provide valuable context, it's important to remember that historical information may not reflect the current state of affairs. Such information is offered solely for reference purposes.

As part of our commitment to improving our services, we reserve the right to update and modify the contents of this site at any time. However, we don't have an obligation to provide real-time updates for every piece of information. Monitoring changes to our site is a shared responsibility, and we encourage you to stay informed about any updates that might occur.

SECTION 3 - MODIFICATIONS TO THE SERVICE AND PRICES

Please be aware that the prices of our products may change periodically. We want to inform you that we retain the right to make adjustments or cease offering the Service (or any of its components) at our discretion, without prior notice. Please understand that any alterations in pricing, temporary suspensions, or service discontinuations are not intended to cause inconvenience, and we appreciate your understanding in this matter.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We want to let you know that we might need to decline certain orders placed with us. Our intention is to ensure fairness and availability for everyone. Occasionally, we might have to set limits on the quantities purchased per person, household, or order. These restrictions could apply to orders made under the same customer account, using the same credit card, or sharing billing and shipping details.

If there is ever a need to modify or cancel an order, we will do our best to inform you. Our aim is to reach out via the email address or contact information provided during the order placement. Please understand that we reserve the right to take this step to maintain a smooth order process.

 

Additionally, we kindly ask you to provide accurate and up-to-date information for all purchases and your account details. Keeping your account information, including email addresses and credit card details, current is important so that we can ensure seamless transactions and stay in touch with you when necessary.

Business Hours

Monday: closed

Tuesday to Saturday: open 10am - 6pm

Sunday: open half day 10am - 12noon

* Available pick-up and delivery timing:

Tuesday to Saturday: 10am, 2pm, 4pm, 6pm

Sunday: 10am

* Design consultation appointment hours: 

Tuesday to Thursday: 10am - 12pm / 4pm - 6pm

Friday: 10am - 12pm

Saturday: 4pm - 6pm 

* If your event falls on a Monday and you'd like to order a custom cake, kindly let us know in advance so we can help you arrange a day before pick-up.

* We're only accepting pick-ups and delivery timings at open slots.

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